Privacy Policy

The company ECLAIR® – PRYM FRANCE places great importance on protecting the privacy and personal data of users of its website.

This privacy policy is intended to inform users of the ECLAIR® – PRYM FRANCE website about how their personal data may be collected, used, and protected.

This data is processed in accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act (Loi Informatique et Libertés) of January 6, 1978.

Data Controller

The data controller is:

ECLAIR® – PRYM FRANCE
SAS (simplified joint-stock company)
Share capital: €1,000,000.00
SIREN: 351 107 552
Registered office SIRET: 351 107 552 00017
RCS: 351 107 552 R.C.S. Bernay
Intra-Community VAT number: FR56351107552

Registered office: RTE Le Pré Hardy, 27300 Menneval, France
Phone: 02 32 47 31 60
Email: bblanchet@eclair-prym.com

The company ECLAIR® – PRYM FRANCE is the publisher of the website.

Publication Director

The publication director is:

Bastien Blanchet
Email: bblanchet@eclair-prym.com

Data Collected

As part of using the site, the company ECLAIR® – PRYM FRANCE may collect certain personal data, in particular when the user fills out a contact form, requests information, requests a quote, or submits a request related to the products and services offered.

The data that may be collected includes in particular:

  • last name and first name;
  • company or organization represented;
  • job title (if applicable);
  • email address;
  • phone number;
  • postal address (if applicable);
  • content of the message sent via the form;
  • information relating to a quote request, product configuration, or sales inquiry;
  • any information voluntarily provided by the user as part of their request.

While browsing the site, certain technical data may also be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • pages viewed;
  • date and time of browsing;
  • cookie-related data, depending on the user’s consent.

Purposes of Processing

The personal data collected is used for the following purposes:

PurposeLegal basis
Responding to requests sent via the contact formLegitimate interest / pre-contractual steps
Contacting the user again in connection with an information request, quote request, or product configurationLegitimate interest / pre-contractual steps
Managing the follow-up of the business or customer relationshipPerformance of a contract or legitimate interest
Processing requests related to the products, supplies, zippers, haberdashery items, or components offered by ECLAIR® – PRYM FRANCELegitimate interest / pre-contractual steps
Improving the site’s operation, security, and user experienceLegitimate interest
Measuring site traffic, if a statistics tool is usedConsent or legitimate interest depending on the tool used
Complying with legal, accounting, or administrative obligationsLegal obligation

The data collected is not used for resale or commercial transfer to third parties.

Data Recipients

The personal data collected is intended for the company ECLAIR® – PRYM FRANCE and for authorized persons who process requests received via the site.

It may also be accessible, within the scope of their respective duties, to technical service providers involved with the site, including:

Website host:
o2switch
Chemin des Pardiaux
63000 Clermont-Ferrand
France

Provider responsible for the creation and/or maintenance of the site:
Dinamicom
Pont-l’Évêque
France

These service providers are required to maintain the confidentiality of any data they may access as part of their technical work.

Personal data is neither sold, nor rented, nor transferred to third parties.

Data Retention Period

Personal data is kept only for as long as necessary for the purposes for which it was collected.

For information purposes:

Type of dataRetention period
Contact, information, or quote requestsUp to 3 years after the last exchange
Data related to a customer or business relationshipDuration of the contractual relationship, then legal archiving if necessary
Data related to accounting obligationsUp to 10 years in accordance with legal obligations
Cookies and trackersMaximum period of 13 months, unless a shorter period applies depending on the tools used

At the end of these periods, the data is deleted or anonymized, unless a legal obligation requires it to be retained.

Cookies

The site may use cookies necessary for its proper operation and, where applicable, cookies for audience measurement or to improve the user experience.

On their first visit, the user may be informed about the use of cookies via a consent banner.

The user may change their cookie preferences at any time via their browser or via the consent management tool available on the site, when provided.

Cookies that are strictly necessary for the operation of the site do not require prior consent.

Data Security

The company ECLAIR® – PRYM FRANCE implements reasonable technical and organizational measures to protect personal data against loss, alteration, unauthorized access, disclosure, or fraudulent use.

Access to data is limited to persons and service providers who need to know it as part of their duties.

The site is hosted by a professional, secure provider, and data exchanges may be protected by an SSL certificate when the HTTPS protocol is active.

User Rights

In accordance with the GDPR and the French Data Protection Act (Loi Informatique et Libertés), the user has the following rights regarding their personal data:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing;
  • right to data portability, where applicable;
  • right to withdraw consent at any time, where processing is based on consent.

To exercise their rights, the user may contact the company ECLAIR® – PRYM FRANCE:

By email:
bblanchet@eclair-prym.com

By mail:
ECLAIR® – PRYM FRANCE
RTE Le Pré Hardy
27300 Menneval
France

The request must specify the requester’s identity and the purpose of the request. Proof of identity may be requested in the event of reasonable doubt as to the requester’s identity.

Complaint to the CNIL

If the user believes their rights are not being respected, they may file a complaint with the CNIL:

French Data Protection Authority (CNIL)
Website: https://www.cnil.fr/

Transfer of Data Outside the European Union

Data collected via the site is mainly processed in France or within the European Union.

If certain tools or service providers involve a transfer of data outside the European Union, the company ECLAIR® – PRYM FRANCE will ensure that the transfer is governed by appropriate safeguards in accordance with applicable regulations.

Changes to the Privacy Policy

This privacy policy may be amended at any time to reflect changes to the site, the services offered, or applicable regulations.

The applicable version is the one published on the site at the time the user consults it.

Contact

For any questions relating to this privacy policy or the use of personal data, the user may contact:

ECLAIR® – PRYM FRANCE
Email: bblanchet@eclair-prym.com
Phone: 02 32 47 31 60